Support
You support the merchant. We support you.
Merchants never see us. Your team gets a named channel into the people who build the platform, with a sandbox to reproduce in.
All partners
Named channel
A shared channel with the engineers who build the surfaces you use, not a ticket queue.
All partners
Sandbox reproduction
Send us a merchant and an order id in sandbox and we reproduce against the same data you see.
Live partners
Incident escalation
Payment and terminal incidents page the on-call team directly, day or night.
First 90 days
Launch support
A dedicated reviewer through branding, DNS, test transactions and the go-live gates.
Paid services
Get help, or get it done for you.
Everything above is included with every partner account. These two are paid, and most partners buy them for their first launch.
Paid, monthly
Managed support
A named technical contact, priority response targets, a quarterly architecture review, and a direct escalation path into engineering. For partners running a book they cannot afford to have wobble.
Paid, per engagement
Professional services
We do the work with you. Merchant migration from your incumbent Point of Sale, menu and data import, staff training, and launch support through the go-live gates.
Migration is the hardest part of switching a restaurant. Most partners buy help for their first fifty merchants, then run it themselves.
Common questions.
Ready to get started?
Create a partner account and start branding the platform in minutes. Everything runs in a sandbox until you publish.
Start in a sandbox
A named sandbox with test merchants, test cards and simulated webhooks, from the moment you sign up.
See the path to liveRead the pricing model
Wholesale price sheet, platform floor, and the four price layers you control.
Pricing model